What are the entitlements of Canadian Citizenship?

What are the entitlements of Canadian Citizenship if one is detained or in trouble in a foreign country? A good question given recent news of the Somali-born Canadian who was "detained" by Kenyan authorities for 3 months. Not only did Canadian authorities ignore her pleas for help they actually invalidated her valid Passport. Why didn't Canadian authorities investigate the valid Passport she carried? Was it stolen? The women had a pocket full of other Canadian ID; was that not worthy of investigation? Is this a case of racial discrimination? One might expect Canadian Border Services to consider such a case as worthy of further investigation, at least check out her story and do the minimal due diligence. Instead she was ignored. Fortunately for her, an extraordinary genetic test showed her to be the person described in the Passport and a remedy for her plight exists in Canadian law, she is suing Canada for $2.5 million and an apology. This case highlights our government in action (no pun intented) for all to see. Is the government obliged to protect its citizens and if not what other purpose does it serve? Hmmm.....good question.